Pandemic Response and Recovery 2020 – 2021
As the region appears to be turning a corner with lower COVID-19 infection rates and the easing of pandemic restrictions, we wanted to review NYMTC’s efforts to keep the region moving as safely as possible during these last two years.
NYMTC’s member agencies responded to and overcame a variety of pandemic- related challenges to keep the transportation system operating.
Transit providers and facility managers continued operation in the face of personnel shortages due to illness
and quarantine. In many cases transit schedules and routes had to change in response. Fare and toll revenue dropped dramatically as fewer people traveled, and the production and shipping of necessary equipment slowed and became unpredictable. Coordination between agencies became even more crucial to communicate with the public, share information and support service decisions.
Protection of workers and customers became an even greater responsibility for transit providers and facility managers. With the rapid transition to remote
work, transit providers had to adjust service and keep transit riders and workers informed about service changes and travel requirements. Planning
and construction of large projects was interrupted while the providers faced uncertain funding.